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Providers and health insurers who are required to follow this law must
comply with your right to…
Ask to see and get a copy of your health records
You can ask to see and get a copy of your medical record and other health information. You may not be able to get
all of your information in a few special cases. For example, if your doctor decides something in your file might endanger
you or someone else, the doctor may not have to give this information to you. - In most cases, your copies must
be given to you within 30 days, but this can be extended for another 30 days if you are given a reason.
- You may have
to pay for the cost of copying and mailing if you request copies and mailing.
Have corrections added to your health information
You can ask to change any wrong information in your file or add information to your file if it is incomplete. For example,
if you and your hospital agree that your file has the wrong result for a test, the hospital must change it. Even if the hospital
believes the test result is correct, you still have the right to have your disagreement noted in your file.
- In most cases the file should be changed within 60 days, but the hospital can take an extra 30 days if you are given a
reason.
Receive a notice that tells you how your health information is used and shared
You can learn how your health information is used and shared by your provider or health insurer. They must give you a notice
that tells you how they may use and share your health information and how you can exercise your rights. In most cases, you
should get this notice on your first visit to a provider or in the mail from your health insurer, and you can ask for a copy
at any time.
Decide whether to give your permission before your information can be used or shared for certain
purposes
In general, your health information cannot be given to your employer, used or shared for things like sales calls or advertising,
or used or shared for many other purposes unless you give your permission by signing an authorization form. This authorization
form must tell you who will get your information and what your information will be used for.
Get a report on when and why your health information was shared
Under the law, your health information may be used and shared for particular reasons, like making sure doctors give good
care, making sure nursing homes are clean and safe, reporting when the flu is in your area, or making required reports to
the police, such as reporting gunshot wounds. In many cases, you can ask for and get a list of who your health information
has been shared with for these reasons.
You can ask to see and get a copy of your medical record and other health information. You may not be able to get all of
your information in a few special cases. For example, if your doctor decides something in your file might endanger you or
someone else, the doctor may not have to give this information to you.
- You can get this report for free once a year.
- In most cases you should get the report within 60 days, but it can take an extra 30 days if you are given a reason.
Ask to be reached somewhere other than home
You can make reasonable requests to be contacted at different places or in a different way. For example, you can have the
nurse call you at your office instead of your home, or send mail to you in an envelope instead of on a postcard. If sending
information to you at home might put you in danger, your health insurer must talk, call, or write to you where you ask and
in the way you ask, if the request is reasonable.
Ask that your information not be shared
You can ask your provider or health insurer not to share your health information with certain people, groups, or companies.
For example, if you go to a clinic, you could ask the doctor not to share your medical record with other doctors or nurses
in the clinic. However, they do not have to agree to do what you ask.
File complaints
If you believe your information was used or shared in a way that is not allowed under the privacy law, or if you were not
able to exercise your rights, you can file a complaint with your provider or health insurer. The privacy notice you receive
from them will tell you who to talk to and how to file a complaint. You can also file a complaint with U.S. Government.
Other privacy rights
You may have other health information rights under your state’s laws. When these laws affect how your health information
can be used or shared, that should be made clear in the notice you receive.
Privacy is important to all of us
You have privacy rights under a federal law that protects your health information. These rights are important for you to
know. You can exercise these rights, ask questions about them, and file a complaint if you think your rights are being denied
or your health information isn’t being protected.
Who must follow this law?
- Most doctors, nurses,pharmacies, hospitals,clinics, nursing homes,and many other healthcare providers.
- Health insurance companies, HMOs, most employer group health plans
- Certain government programs that pay for health care, such as Medicare and Medicaid
For more information
This is a brief summary of your rights and protections under the federal health information privacy law. You can ask your
provider or health insurer questions about how your health information is used or shared and about your rights. You also can
learn more, including how to file a complaint with the U.S. Government, at the website at Department of Health & Human Services.
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